We want to make buying nail products online both easy and worry-free.
Colours are a matter of personal taste, and sometimes you simply do not get it quite right on the first try. If a colour is not 100% you, you can exchange it for one of our many other colours.
The guarantee applies even if you have already started using the product, and we cover both the return shipping and the shipping for your new colour.
There are many reasons why choosing colours online can be difficult.
• Different screens display colours differently.
• Many phones have features that change the colour of the screen based on the time of day and the lighting in your surroundings. For example, the iPhone’s True Tone feature.
• Colours can look different depending on the light they are viewed in.
• Skin tone affects how a colour looks.
• Colours can look different depending on whether they are applied over a clear base or, for example, a pink base.
• Some special effects can be difficult to capture in photos. For example, transparent colours, neon effects or reflective effects.
We have taken several steps to make it easier to choose the perfect colour.
• Product photos are taken with professional equipment and colour-matched to the actual colours.
• We have described all our colours in text, giving you more detail than what you can see in the image.
• We love customer photos. In fact, we believe customer photos are one of the best ways to view a colour online. These photos show the colour in different lighting and on different skin tones.
• Our lids show exactly the same colour as the product inside the bottle, so you can easily see the colour before you start using the product.
How to use the colour guarantee
To use our colour guarantee, simply contact our customer service team via your preferred channel.
• Email us at info@nailster.com.
• Call us on +45 70 60 57 37. The phone line is open on weekdays from 08.00 - 14.00
• Send us a message on Messenger.
• Send us a DM on Instagram.
The fine print
Even though this is the less exciting part, we still need to tell you about the terms and practical details of our colour guarantee.
The colour guarantee was created to give you peace of mind that what you see in our online shop matches what you receive. To prevent misuse of the policy (even though we know that colours can be difficult to choose), we have a few basic terms:
• The guarantee applies for 14 days from the day you receive your order.
• We always cover the shipping costs for the exchange colours sent to you.
• We will send you a prepaid return label for returning the colour or colours you wish to exchange. However, this is limited to a maximum of one time per order.
• If you wish to use the colour guarantee more than once per order, it still applies; you will simply need to pay for sending the colour back to us yourself.
• Does not apply to products purchased in Matas.
• Only applies when exchanging for a new colour.
• Applies to all Gel Polish colours, Rubber Bases, Liquid Builder Gels and Polygels.
Remember, our fantastic customer service team is always ready to help.
If you do not meet one of the conditions, contact us anyway, and we will help you find the best solution.
