Shipping time: 2-4 business days.

We deliver with your local provider. When the item is shipped from our warehouse, you will receive an e-mail from us with a tracking number, which will allow you to track your package.

Click here to see which providers that are available in your area.

We strive to ship all packages within 24 hours on weekdays, but during busy periods there may be delays.

Delivery cost: €5

We ship to the following countries: Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Türkiye and United Kingdom.

If you do not collect your order within the stated collection period (typically 10 days), the package will be returned to us. For a refund, a new shipping fee of €5 will be charged.

This also applies if you have not received any advice. According to the shipping provider, the customer is responsible for tracking a package they are waiting for.

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Frequently asked questions

You may also find answers to your question in our list of frequently asked questions, which we have designed based on the questions our customer service most often receive from our customers.

So there’s a very good chance that you can find an answer to your particular problem if you look there first. If you would like to read our full list of frequently asked questions, you can find it here. If you don’t find an answer to your question, please don’t hesitate to contact us. We will do our best to help!

Need help?

Do you need help with an order or have questions about our products? Contact us through our customer service, where a friendly soul is always available at the phone or keyboard to help with a solution to your problem.

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